Chemistry

Data & products on marine water quality

Help

You may have questions about EMODnet Chemistry activity and infrastructure, or maybe you would like to report a problem or you may have a suggestion. Our team is pleased to help EMODnet Chemistry users and partners.

The support person will respond directly or direct the issue to the right person. We invite you to consult also the video tutorials and the FAQ. To improve our service we keep a log of all Help Desk activity.

The Help Desk is available during the week at EU office hours. The Help Desk is available by online chat, email and telephone:

This online chat access icon is located at the right bottom of all pages. Click on it for having an immediate contact with a support agent. You can also leave there a message while the service is offline.
Email questions will be answered by the Help Desk within 2 working days.
Users can also ask for assistance by recording a voice message at the following phone number: +390402140491. * Due to technical issues, this number is replaced by the following temporary number: +390409828108. Upon calling, please wait for a human response and ask to email your contact information to NODC. * The contact information will be used for a prompt contact by a support agent.*The contact information will be used for a prompt contact by a support agent.